Keeping it
Keeping it alive
A document issued at hiring and re-signed annually has been communicated to nobody.
Telling People Once Is Not Telling Them
A policy issued at hiring and re-signed annually has been communicated to nobody. What actually transfers is smaller and more frequent.
The Induction Five Minutes
The only part of the communication that reliably works, and the content fits on one page.
Managers, Who Apply It
The policy operates through managers and almost none has been told how. The variation between them is the actual policy.
Changing a Rule People Rely On
Tightening something that has been tolerated for years is a different exercise from introducing a new rule, and it fails for predictable reasons.
Measuring Whether It Works
Four numbers that describe what the policy is doing, none of which is the acknowledgement rate.
The Annual Read
An hour with the document and somebody who was not involved in writing it. The output is a deletion list.
When to Stop Having One
The honest question nobody asks. For some organisations the document is not the right instrument, and the alternatives are not nothing.